Last Updated: August 29, 2026

At Palace, we want every customer to have a clear and straightforward shopping experience. This Refund & Cancellation Policy explains when an order may be cancelled and how refunds are handled.

This policy applies to purchases made through https://palacecloth.com/.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible at support@palacecloth.com.

When contacting us, please provide:

  • Your order number
  • The name used to place the order
  • The email address used during checkout
  • A clear request to cancel your order

We recommend contacting us immediately after placing your order because we aim to process orders as quickly as possible.

Cancellation Before Processing

If your cancellation request is received before your order has entered processing, we will make reasonable efforts to cancel it.

If the cancellation is successfully approved and payment has already been collected, the applicable refund will be issued to the original payment method used for the order.

Cancellation After Processing

Once an order has entered processing, been prepared for shipment, or has been handed to a shipping carrier, cancellation may no longer be possible.

If your order has already been shipped, it cannot be cancelled. In that situation, you may be able to request a return after receiving the order, subject to the applicable return and refund requirements.

Changes to an Order

If you need to change an item, size, quantity, or shipping address, please contact us immediately at support@palacecloth.com.

We will make reasonable efforts to accommodate your request before the order is processed.

However, changes cannot be guaranteed once an order has entered processing or shipment.

Refund Eligibility

A refund may be available for an eligible order or returned item in accordance with our applicable return requirements.

For standard returns, items should generally be:

  • Unworn
  • Unused
  • Unwashed
  • Free from stains, odors, damage, or other signs of use
  • Returned with original tags, labels, and packaging where applicable

Certain products may be excluded from standard returns where they are specifically identified as final sale or non-returnable, subject to applicable consumer protection laws.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us at support@palacecloth.com as soon as reasonably possible after delivery.

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs showing the item and the issue

After reviewing the information, we will work with you to provide an appropriate resolution. Depending on the circumstances, this may include a replacement, exchange, refund, or another suitable solution.

Refund Processing

Once an eligible return has been received and inspected, we will notify you about the outcome of your refund request.

Approved refunds will generally be issued to the original payment method used for the purchase.

We aim to process approved refunds within 7 business days after the returned item has been received and inspected.

After we process the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Shipping Charges

Unless otherwise required by applicable law or caused by an error on our part, original shipping charges and other non-refundable service charges may not be included in a standard refund.

If an order is cancelled before shipment and the cancellation is approved, the refund amount will be determined based on the amount actually charged and any applicable charges.

For damaged, defective, or incorrect orders, we will review the circumstances and provide an appropriate resolution.

Late or Missing Refunds

If you have received confirmation that your refund has been processed but the funds have not appeared in your account, please allow additional processing time for your bank or payment provider.

If you still cannot locate the refund after allowing reasonable processing time, please contact your payment provider.

You may also contact us at support@palacecloth.com, and we will assist you in checking the refund status.

Refunds for Orders Cancelled by Palace

In certain circumstances, Palace may need to cancel an order. This may happen because of:

  • Product availability issues
  • An obvious pricing or product-information error
  • Payment authorization or verification problems
  • Incorrect or incomplete order information
  • Reasonable concerns regarding fraudulent or unauthorized activity
  • Operational or logistical circumstances that prevent fulfillment

If we cancel an order after payment has been successfully collected, an appropriate refund will be issued to the original payment method.

Customer Rights

Nothing in this policy is intended to limit or remove any consumer rights or legal protections that cannot legally be excluded under applicable law.

Where applicable law provides customers with additional rights regarding cancellations, returns, refunds, defective products, or other matters, those rights will continue to apply.

Contact Us

If you have questions about cancellations or refunds, please contact us:

Palace

Website: https://palacecloth.com/

Email: support@palacecloth.com

Please include your order number when contacting us about an existing purchase so that our customer support team can assist you efficiently.

Changes to This Policy

Palace may update this Refund & Cancellation Policy from time to time to reflect changes in our business practices, customer service procedures, or applicable requirements.

Any updates will be posted on this page with a revised “Last Updated” date.