Shipping Information

Last Updated: May 2026  ·  Fast Dispatch on Every Order  ·  palacecloth.com

 

We process and ship orders fast so your Palace pieces arrive as quickly as possible. Everything you need to know about shipping times, costs, tracking, and international delivery is right here.

Order Processing Times

All orders placed on palacecloth.com are processed within 1–3 business days of successful payment confirmation. Orders placed on weekends or US federal holidays are processed on the next available business day. You will receive two emails from us: an order confirmation immediately after purchase, and a shipping confirmation email containing your tracking number and carrier details once your order has been dispatched.

Business days are Monday to Friday, excluding US federal public holidays. Orders placed after 2:00 PM EST may be processed the following business day.

US Domestic Shipping Options

 

Shipping Method Estimated Delivery Time
Standard Shipping 14–21 business days from dispatch
Express Shipping 8–14 business days from dispatch
Free Standard Shipping Available on qualifying orders — threshold shown at checkout

 

We ship to all 50 US states including Alaska and Hawaii. All estimated delivery times are calculated from the date of dispatch and may be affected by peak shopping periods such as Black Friday, Cyber Monday, Christmas, and other holidays, as well as carrier delays that are outside our control.

Free Shipping

We offer free standard shipping on all US domestic orders that meet our qualifying order value threshold. The exact free shipping threshold is displayed clearly during checkout so you always know before you pay. Orders below the threshold are charged a standard flat-rate shipping fee, which is also shown at checkout. No hidden fees — ever.

International Shipping

 

Destination Region Estimated Delivery Time
Canada 7–14 business days
United Kingdom 7–14 business days
Europe (EU) 10–18 business days
Australia & NZ 12–22 business days
Middle East 14–25 business days
Rest of World 15–28 business days

 

International shipping rates are calculated automatically at checkout based on your delivery country and the total weight of your order. All estimated delivery times are from the date of dispatch and exclude any time spent in customs clearance, which can vary significantly by country.

Customs Duties and Import Taxes

International orders shipped outside the United States may be subject to customs duties, import taxes, VAT, or other charges applied by the destination country’s customs authority. These charges are entirely the responsibility of the recipient customer and are not included in our product prices or shipping fees. We strongly recommend checking your country’s current import regulations and duty thresholds before placing an international order. Palace Cloth has no control over customs processes and cannot predict the exact fees that may apply to your specific order.

Order Tracking

Every order dispatched from palacecloth.com comes with a tracking number. You will find your tracking number and a direct tracking link in your shipping confirmation email. You can track your order at any time by clicking the link in that email, or by visiting the carrier’s website directly and entering your tracking number manually.

Please allow up to 24 hours after receiving your shipping confirmation email for tracking information to appear on the carrier’s system. If your tracking number is showing no movement after 5 business days from dispatch, contact us at support@palacecloth.com and we will investigate immediately.

Which Carriers Do We Use?

We partner with trusted, reliable US and international carriers to deliver your Palace orders. These include UPS, FedEx, USPS, and DHL. The specific carrier assigned to your order will be confirmed in your shipping confirmation email alongside your tracking number.

Accuracy of Shipping Address

Please review your shipping address carefully before completing your order. Palacecloth.com cannot be responsible for orders that are delayed, returned, or lost as a result of an incorrect or incomplete shipping address entered by the customer. If you realise your address is incorrect immediately after placing your order, contact us at support@palacecloth.com as soon as possible — if your order has not yet been dispatched, we will do our best to update the address, though this cannot be guaranteed.

Lost or Missing Packages

If your tracking shows your package as delivered but you cannot locate it, please take the following steps first: check with all household members, look in any secure locations your carrier typically uses (porches, mailrooms, neighbor’s door), and check with your building management or concierge if applicable. If you still cannot find your package after checking all of these, contact us within 7 days of the marked delivery date at support@palacecloth.com and we will open a formal investigation with the carrier on your behalf.

For packages showing no tracking movement for more than 7 business days (US orders) or 15 business days (international orders), please contact us and we will initiate a carrier investigation and work toward a resolution — either replacement or refund — as quickly as possible.

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