Return & Exchange Policy

Last Updated: May 2026  ·  7-Day Returns on All Eligible Items  ·  palacecloth.com

We want every Palace piece you order to be exactly right. If it is not — wrong size, wrong color, changed your mind, or anything else — we make returning or exchanging it simple and hassle-free. Everything you need to know is below.

Our Return Promise

At palacecloth.com, we offer a clear, straightforward 7-day return and exchange policy on all eligible items. If you are not completely happy with your purchase for any reason, you can return it within 7 days of the delivery date and we will process a full refund to your original payment method, or exchange it for a different size or colorway — whichever you prefer.

We have built our return policy to be as easy as possible because we know that buying clothing and streetwear online without trying it first comes with some uncertainty. Our goal is to remove that uncertainty entirely and let you shop with complete confidence.

What Can Be Returned

To qualify for a return or exchange, items must meet all of the following conditions:

• Returned within 7 days of the delivery date confirmed in your tracking information.
• Unworn — items must not have been worn outside of briefly trying them on for size.
• Unwashed and unaltered — items must be in their original, unmodified condition.
• All original tags must be attached and intact — do not remove tags until you are certain you are keeping the item.
• In the original packaging where applicable — including any garment bags, tissue, or shoeboxes included with your order.
• Free from odors, stains, marks, make-up, deodorant marks, pet hair, or any visible signs of use.

Important: Items that do not meet these conditions will not be accepted for return. They will be sent back to you at your expense without a refund being issued. Please take care when trying items on.

What Cannot Be Returned

• Items returned more than 7 days after the confirmed delivery date.
• Items that have been worn, washed, or altered in any way.
• Items with removed, cut, damaged, or missing tags.
• Items marked as Final Sale or Non-Returnable at the time of purchase.
• Items that have been customized or personalized.
• Items damaged due to customer misuse, improper care, or negligence.
• Items purchased from third-party resellers — these must be returned to the original point of sale.

How to Start Your Return or Exchange

Our return process is designed to be simple. Follow these steps:

1. Email support@palacecloth.com within 7 days of delivery. Include your order number and a brief reason for the return — this helps us improve and process your request faster.
2. Our team will respond within 24 business hours with your Return Merchandise Authorization (RMA) number and clear instructions for packaging and sending your return.
3. Pack your item securely in suitable packaging, include your RMA number visibly inside the package, and ship to the address provided in our reply email.
4. Once we receive your return we will inspect it within 3–5 business days and then process your refund or dispatch your exchange item immediately.
5. You will receive an email confirmation as soon as your refund is processed or your exchange has been shipped, including a new tracking number for exchanges.

Return Shipping — Who Pays?

For returns where we are at fault, we will email you a prepaid return shipping label within 24 hours of your return request. For customer-initiated returns, we recommend using a tracked shipping service and retaining your proof of postage, as we cannot accept responsibility for return packages that are lost in transit.

Refunds — How and When

Once your return has been received, inspected, and approved, we process refunds as follows:

• Inspection period: 3–5 business days from the date we receive your returned item.
• Refund method: Issued to your original payment method — credit card, PayPal, Apple Pay, or other method used at checkout.
• Processing time: Allow 5–10 business days for the refund to appear on your statement after we issue it, depending on your bank or payment provider.
• Confirmation email: Sent the moment your refund is issued — check your inbox and spam folder.

If your refund has not appeared after 10 business days from our confirmation email, please contact your bank first as processing times vary by institution. If you are still experiencing issues after that, contact us at support@palacecloth.com and we will investigate immediately.

Exchanges

We are happy to exchange items for a different size or colorway, subject to stock availability. To request an exchange, email support@palacecloth.com within 7 days of delivery with your order number and the size or colorway you would like. We will hold the replacement item for you while your return is in transit wherever possible. If the requested item is out of stock at the time of exchange, we will issue a full refund instead.

Damaged or Defective Items

If your Palace order arrives damaged, with a manufacturing defect, or significantly different from how it was described on our website, please contact us within 48 hours of delivery at support@palacecloth.com. Include your order number, a clear description of the issue, and photographs showing the damage or defect clearly. We will arrange a free return collection and offer you a full replacement or a complete refund — your choice, no questions asked.

Contact Our Returns Team

• Email: support@palacecloth.com
• Contact form: palacecloth.com/contact-us/
• Response time: Within 24 hours, Monday to Friday.

For fastest service, include your order number in the subject line of your email